Refund & Returns Policy

At MICONS NATURAL, we are committed to providing quality natural wellness and lifestyle products. This policy explains when a return, replacement, exchange, or refund may be considered.

1. Micons Natural Honey

For hygiene and food-safety reasons, opened, used, tampered-with, or partially consumed honey products are not eligible for return or refund, except where MICONS NATURAL confirms that there is a product defect or an error on our part.

A refund, replacement, or exchange may be considered when:

• The wrong product was delivered.
• The product arrived damaged or leaking.
• The seal or packaging was compromised before delivery.
• There is a confirmed product-quality or packaging defect.
• An item paid for was missing from the order.

Customers should report such issues as soon as possible after receiving their order, preferably within 24 hours, with photographs or other reasonable evidence where applicable.

2. Scented Candles, Reed Diffusers & Room Sprays

Returns or exchanges may be accepted where:

• The wrong product was delivered.
• The product arrived damaged or defective.
• The product was damaged during delivery.
• An item paid for was missing from the order.

Products should be returned unused and in their original condition and packaging where a physical return is required.

3. Scented Body Oils & Body Butters

For hygiene reasons, opened or used body oils and body butters cannot be returned or exchanged simply because a customer has changed their mind or does not like the fragrance.

However, MICONS NATURAL will review complaints involving:

• Damaged packaging.
• Leakage.
• The wrong product being delivered.
• A suspected product defect.
• An item missing from the order.

4. Change of Mind

MICONS NATURAL does not provide refunds simply because a customer changes their mind after purchasing a correctly supplied product.

Customers are encouraged to ask questions about fragrance, product size, usage, ingredients, and other relevant details before completing their purchase.

5. Refunds

Where MICONS NATURAL approves a refund, the refund will normally be made through the original payment method, subject to applicable payment-processing requirements.

Where appropriate, MICONS NATURAL may offer a replacement or exchange instead of a refund.

6. Delivery Issues

Customers should inspect their order when possible and report any damage, incorrect items, or missing products promptly.

For delivery-related damage, photographs of the product and packaging may be requested to help us investigate the matter.

7. Important Information

This policy does not remove any consumer rights that may apply under applicable Ghanaian law. Where a product is materially defective or differs from what was represented by MICONS NATURAL, the matter will be reviewed and an appropriate remedy provided.

MICONS NATURAL reserves the right to investigate each return or refund request before approving a remedy.